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Terms & Conditions

Tips for the team policy

With cashless payments on the rise, it can sometimes be hard to leave a tip. That’s why we’ve made the decision to add a discretionary contribution of 7.5% to your bill on departure, so you can rest assured your tip for the team is taken care of.

All of your tip will go to the team. Plus, we’ll also make a contribution to local charities on your behalf. And, of course, if you’d rather not contribute, please just say and we’ll take the 7.5% charge from your bill.

Children policy

If you’re travelling with children, please give our reservations team a call on 0191 516 1400 to make your booking.

Kindly note, our Serenity Spa is an adults-only spa. However, residential children are welcome to use our spa facilities within the following times: 8.30am - 10am, 5pm - 6.30pm. Those aged under 18 must be accompanied by an adult at all times.

Payment guarantee policy

All reservations must be guaranteed with a credit card. Payment will be taken in full at the point of booking.

If you wish to use a gift voucher as your payment, you will need to call our reservations team on 0191 516 1400 to make your booking. Please advise us of your voucher code in advance of your arrival. Credit/debit card details will be required to guarantee your booking. If possible, please hand the original voucher to our reception team on arrival.

We advise taking our travel insurance on your booking.

Flexible cancellation policy

Reservations can be cancelled or amended without charge up to 12 noon, 48 hours prior to arrival.

Overnight stay T&Cs

All prices include VAT.

On arrival, a valid credit card will be required to administer a pre-authorisation charge of £50. Please note that the authorisation can remain as a pending transaction for up to 30 days.

All special offers are subject to availability and cannot be used in conjunction with any other offer. Management has the right to cancel an offer at any time.

If your package includes dinner, light bites or afternoon tea, please make reservations at the time of booking and notify us of any allergies or dietary requirements. If you do not make a reservation, our team will allocate a time and send you a confirmation. If the allocated times are unsuitable, please call us to amend the booking as soon as possible.

Our duvets are feathers and our pillows are duck and down. Should you require an alternative, please contact us in advance of your arrival

Dining

Due to reduced capacity and to ensure we are adhering to social distancing measures, should you fail to arrive at your reservation time without notice, please know that we will only be able to hold your table for 15 minutes. After this tine, you will be allocated at the next available reservation time. Please note if you are dining in the Ozone, due to the relaxed environment there will be other diners in their robes.

Spa

Full payment will be taken at the time of your spa reservation. Should you wish to cancel your reservation a 50% refund will be available up to 48hours prior to arrival. Cancellations made within 48hours will result in full loss of payment. Should you experience any symptoms of Covid 19 ahead of your arrival at the spa, you will be advised to reschedule your visit.

The age requirement is 16 years and over for access to Spa. Guests who are 16-17 years old should be accompanied by a person aged over 18 years.

If you have a Seaham Hall gift voucher, please call direct to check availability and make a booking. Payments for online bookings can be made with a credit or debit card only.